What our Customers say...


Awesome experience and the follow up from techs is amazing. Even have people come by and check to see I we need anything every so often!

Wonderful experience with Tim, both in my office and in my parents home. He went out of his way to get a payment on our behalf and above and beyond customer service. Easy to work with and extremely timely. Patrick, Paul, & I can't say enough great things!! Thank you so much! Absolutely use SERVPRO!! You will be very pleased.

SERVPRO was outstanding, were professional, courteous, on time and thorough; I would like to name the crew that rocks, Corey, Jessica, Cody, Antonio & Brandy! Thank you so much for putting our mind at ease.

Tim and SERVPRO have worked on my home several times. The work is always excellent.

So very pleased with the work done and the attitude from Ms. Chrissy and her team. They were above outstanding and explained what they were doing. Me being a senior, I was treated as royalty (smile).

Everyone that represents this company is very professional, honest and respectful. I hate to have met the staff due to the situation, but it was really a pleasure to meet and have done business with them all at all levels. I thank them all so much for all their hard work and time.

“Tim and his team (Santiago, José) are all professionals who deliver on their promises.They are courteous, likable, and easy to reach - which is rare nowadays when you try to reach any business. They are all conscientious workers.

A special thank you to Tim, he is always available when we need him. He is also a good person and is great at what he is doing. Thank you all for a job well done.”

On Friday all of our boxes and fixtures were returned to us. I just want to give a 5***** review to Demi. She was Totally Awesome, Focused, Organized, Helpful and Pleasant. She made an overwhelming experience actually pleasant. I would be proud to have her as part of my staff. She represented your company extremely well.

We found some mold in our basement. Brandy set our expectations and answered all of our questions promptly, Corey and Jodie did great work, Tim is helping us with the repairs, and Alexa in the office has been nothing but friendly and courteous. Everyone said what they were going to do and then did it. Couldn't have been a better/smoother experience. Thank you! 

We had a last minute emergency cleaning needed and I can't thank you enough for helping my mom so quickly and the young lady Stephanie who assisted me on the phone was so very kind and understanding. They did an excellent job cleaning for my mom. So very grateful! I highly recommend you!!!

Just had our carpets cleaned and they look fantastic. We would highly recommend Corey and Mo as they did a great job!

"Chrissy and her crew were so sweet and professional. They worked quickly and took great care of my belongings. After experiencing a traumatic event like displacement, the care this team took made everything better. I am so grateful for the service and professionalism." 

"Christina was amazing and very helpful! Recommend."

From the time Mrs. Brandi entered my home she reassured me that everything would be alright. I was in tears with all that had happened and her kind spirit and knowledgeable ways really placed me in a secure space. I then met Mrs. Chrissy she too was very kind spirited, knowledgeable and kept me together. The entire SERVPRO Team that worked on my home was beyond excellent. Great TEAMWORK, ATTENTIVE AND VERY HELPFUL where needed and answered any and all questions I may have had. This TEAM from SERVPRO not only did an Awesome job mitigating my home but helped me stay in a comfortable space knowing just as Brandi mentioned Everything would be alright. Thanks SERVPRO TEAM for all your assistance with getting my home mitigated. Yes, I saved your number should I need assistance in the future. As a homeowner things do happen. Stay Safe and Blessed SERVPRO TEAM.

I was a little nervous at first but my fears were quickly diminished by the thoroughness of the SERVPRO staff which included Chrissy, Brandy, Exavier, Mikey, Gabby, and Tim. Each of them demonstrated a very high level of professionalism, care and concern. I highly recommend SERVPRO to any homeowner that needs mitigation or restoration services.

SERVPRO did an excellent job. Demi and Jodie were always on time, explained the daily plan to us and kept the house neat and clean. It was a pleasure to work with them.

"SERVPRO did an excellent job spraying the office every two weeks to protect us against covid19."

Great service! Very pleased! The team they sent out was very thorough and polite! Will be using them in the future.

I highly recommend SERVPRO for their Wonderful service and clean up. My house looks great. I was really upset thinking that I wouldn't be able to even live in my house, before they came to clean everything like new!! Thank you !!

After 10 years in the same building our office carpets were in need of replacing or a through cleaning. We decided to call SERVPRO of Catonsville to see if they could salvage the carpets after 10 years of wear and tear. AMAZING!! Not only were they salvaged, but when the crew left the carpets looked new again. They arrived early, explained exactly what they were going to do and completed the job in less time than we expected. I highly recommend SERVPRO of Catonsville for any carpet or clean up needs.

The painters did a great job!

Bruce & Tim worked well with us to coordinate the work. Mario did a great job laying the carpet. The carpet is beautiful and the padding is awesome. Carlos needed to do a few patch-ups. No big deal. Everyone was courteous and professional and friendly.

-Mel & Mary Irene V.

Please let Bernie and Mike’s supervisors know that they were FANTASTIC and always willing to do whatever they could to help. They were consistently a pleasure to work with and very committed to doing the job well.

I very much appreciate their help in making a difficult cleanup job even enjoyable at times!

-Vickie R.

Chrissy and Jodie were fantastic. Great service.

I wanted to thank you and the crew that was here this week.  The speedy response to my frantic call was astounding as was the crew that was here.  Jon Myers, Quentin White and Mike Brethauer were extremely thorough, explained everything so well and did their demolition...cheerfully.  These guys obviously take pride in what they are doing while being very conscious of me as the homeowner.  I had just moved in a few weeks before and not even fully unpacked, so this pipe bursting and the damage caused came at the tail end of two months of the stress of packing one home, moving, unpacking and right at the finish line.  Literally the night before I had unpacked one of the last boxes and was starting to hang the first of the artwork.  

Because of their kindness great attitudes during the demolition of damage, I was able to calm down, start laughing and knew it was all going to be ok.  I was in good hands with SERVPRO.

The team did great work

All Around satisfaction, very professional. Thank you!

Staff on site was excellent

workers on site were great and cleaned up perfectly

I thought everything was great! If I ever have any other issues, I will definitely call SERVPRO again 


I trusted the whole crew completely and was very impressed with their professionalism.

All work was thorough and professional. Good Job!

I contacted SERVPRO of Catonsville for a whole house carpet cleaning at a rental property of mine. I was on the fence as to whether or not the carpets would need to be replaced but I decided to attempt having them cleaned first and I am so happy that I did. This company was able to restore every room of carpet that I had, the carpets look and smell great. SERVPRO of Catonsville saved me a great deal of money at this property and I would definitely use them again!

I know they were extremely busy during all the recent storms, but the representatives were all very courteous and helpful. I did have to wait a couple of days due to the volume of jobs already scheduled. Evidently they had a cancellation so they called to ask if I would like them to come out sooner than originally scheduled, what a surprise. The crew showed concern and was very helpful and answered all of my questions. The ladies on the phone were also very helpful in dealing with my insurance. I would highly recommend SERVPRO of Catonsville. Thank you for a job well done.

Initially called because I thought they could help with the leak (that eventually turned into a geyser) Brittany was most helpful and even after what seemed like 10 calls ... they were there quickly and courteously to hold my hand and walk me through a 5 day process that left my home in incredible shape ... I HIGHLY RECOMMEND their company ... every employee we dealt with was outstanding!!!

I recently used SERVPRO of Catonsville for a commercial cleanup. The team arrived within a few hours of my calling and stayed late into the night to finish the job. They returned a few days later to pick up their equipment. No problems, I'd use them again

Chrissy, Q, Demi and Justin did a fantastic job! Chrissy was great at explaining the entire process to me and was an overall great customer service representative. 

Great on everything. We will use for other things as well.

They were terrific!!

Eric, Brandon and Quentin were very respectful and knew their job. This was a very easy experience. 

Very professional, knowledgeable, willing to explain every step of the process. Willing to go beyond if required that extra to assist. Great crew with good work ethics.Great Job!! 

Eric and Brandon were both professional, courteous and did an efficient, good quality job removing and remediating affected mold areas!!!

They were great, will definitely call again.

Excellent Services, will recommend others who are in need of SERVPRO services.

Excellent service from Demi & Jodie. Very professional and caring individuals. Highly recommend them 

It was great to have Angie and Kayla drop off the toys, bubbles and videos on Christmas Eve. It was a very generous donation that your SERVPRO provided. The children all watch videos from our library and the bubbles are given to our pneumonia and asthma patients to help breathe  and expand their lungs. Thanks again for the great donation. 

We at Baltimore Crisis Response Inc. are extremely grateful for your generous contribution of 100 dry cleaned winter coats, hats and gloves. These items truly make a difference here-many of our clients come into the building with little more than the clothes on their back

Guys did an amazing job, very well pleased

Very professional, did a great job. Would highly recommend this crew to anyone else.

The techs were wonderful and worked very hard. 

Jon and his crew were very polite and courteous. They were informative and educational.

Very efficient workers, they were great. We are pleased with the result 

Thanks for helping us thru a difficult time

The entire team was professional, courteous and extremely efficient. We couldn't be happier with their level of service. Thank you so much. We have already recommended them several times.

You were outstanding! Chrissy and her fellow workers did an outstanding job. It was a pleasure to work with them. 

Great Job!! The occupants were very pleased with the personnel, their patience, and assistance provided to them. 

I appreciate your help,i realize things could be better but circumstances made it almost impossible. 

Our Local Catonsville SERVPRO team was professional, on time and addressed all of our needs and concerns. Happy about cleanup

Very considerate and capable staff. Eric is a good leader

The staff provided great service

Jon and crew were very helpful and courteous also very polite

Jon and his crew were very friendly and courteous

Jon, Quentin Ryan, and Gary very professional. Quentin was very helpful. Very understanding

They did a great job

Thanks so much-your skilled and competent, polite, and friendly staff made a pain in the butt experience much more copacetic!

Phenomenal. Above & Beyond my expectations

Thanks so much for all of the hard work you and your team have done to reconstitute our home after this horrible sewage event. We are glad to have such a dedicated, professional group who could mobilize so quickly. 

Crew did great. Thank you.

Outstanding job by the team. Very knowledgeable and courteous! Team Leader did a fantastic job in explaining the process. 

I'm very satisfied.

They did a great job.

I was very impressed by your services and staff. Everyone did an excellent job. Thank you very much.

Excellent, courteous service. I would highly recommend SERVPRO in the future.

You guys were absolutely awesome. Thank you for making such a bad situation bearable. 

Dear SERVPRO, Mike & the Girls, Thank you all so much for the wonderful job you did at our house. Thank you for all your understanding and patience. And Thank you all for answering all of my questions any and everytime I called. Great Job! Thank you, Annie, Joan and the cats. 

The Franchise/owners trained their employees very well. 

Professional and courteous to the customer and successful outcome was the result. 

Your employees were very polite, they guided me through a devastating time of our lives. This was an eye opener and we will highly recommend them to other people. Not through tradgeties but for cleaning purposes. Your employees were very professional and helpful and did an outstanding job. 

Your crew being totally professional in addressing the job of cleaning my apartment was exceeded by their putting me completely at ease and solving problems promptly as they arose. 

Jonathan and crew were very polite and respectful. They have done a great job.

All I can say is the service was Outstanding & Excellent!!!!!

Chrissy explained the process from start to finish. Overall, all employees were professional.

Crew maintained a good, professional attitude towards the consumer as well as their staff.

Crews did phenomenal job.

Everyone was very nice and helpful.

Staff was professional and courteous.

Very friendly and thorough with the cleaning.

Brandy was very helpful and knowledgeable.

Jonathan and crew were very polite and explained the processes throughout the duration of the job.

The people I have dealt with at SERVPRO were always knowledgeable timely and professional.

I highly recommend the Catonsville office. Chrissy, Eric, Shannon and John were great. 

Everything was excellent. Don't change anything.

Very good job.

Everyone was very nice and helpful.

All 3 workers did a great job. Very professional and friendly. 

Have any water damage or any floods. Call SERVPRO there 24 hours you won't be disappointed. Don't wait you have a problem call . They will be there to help you.

Professional. Great service! Did an amazing job with the water damage to our basement.

Amazing service, fast and quick, and professional. I have a dog and needed my carpet cleaned. I have used other companies and never was happy till today. My carpet looks as if it is brand new. I will continue to use them for this any other services I will ever need. Highly recommend!!!

SERVPRO Thank you for all your help during our flood.

Thank you to your team for e great job! 

I want to let you know how terrific Chrissy is, she knew her stuff and was very professional. She was very kind and her kindness was so appreciated

The Crew was fabulous and was wonderful with my parents.

I would like to say Jon, Glen and Brandon did an outstanding job working to clean up the mess made from a water leak in my home. They were very professional, polite and answered all my questions and explained everything they were going to do. This is the second time I've used your services and I would be glad to recommend your company. Thanks guys for a job well done!! 

Thanks to Brandy and her team for showing professionalism throughout the job. You were efficient and on time. Allowed us to satisfy our client and get work completed

Would definitely recommend, your crew is very good. 

The crew was wonderful and I loved them

They were "Great". will definitely call again

Thank you so much for your time and help. Todd and Corey did a great job and very courteous. Thank you all

Excellent Service, would highly recommend the gentleman that worked in our home

Thank you all so much for the wonderful job you did at our house. Thank you for all your understanding and patience.