Recent Why SERVPRO Posts

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Catonsville, 410-242-7370. 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

"Above and Beyond"

3/16/2020 (Permalink)

A note from a recent customer:

"My wife and I would like to thank SERVPRO for going above and beyond in helping us in our time of need when our hot water heater broke and flooded our basement! Everyone was extremely professional, courteous and kind, and very hard working. We were amazed at how swift, efficient and proficient each employee was in doing their job. We actually felt spoiled as they prepared our basement for the new walls, paint job and new carpeting.

Brandy, the adjustor, was very sweet and really gave the basement a good once over and figured out where all the water and moisture damage was and we were especially thankful to her for her diligence. Brittany, the JFC, was also very friendly and accomadating over the phone, patiently answering any and all questions in her cheerful voice. She and everyone on the crew were very patient, helpful, polite, and extremely professional.

On day one, demo day, Corey, Brandy, and Brandon came in and took charge and we knew we were going to be cared for! Brandon, who cut the affected drywall, did so with such precision, it was awesome -- and he had a lot to cut! On day two, Corey and Will came to monitor and check the drying process. They were so dear and they answered every question, giving up piece of mind. They were so gentlemanly and professional. On the first of 3 pack-out days were Corey, Mike, Johnny, and Bernie. It was unbelievable how quickly they packed and moved so much heavy furniture (and trash!) out to their trucks in such a short amount of time. And these guys did not break a sweat or appear tired! And, on top of their courteousness and professionality, they exuded a great sense of humor which made the process seem effortless.

On day 2 of the pack out, Corey, Jody, and Mike were at it and I have to say, Mrs. Jody was just as strong, fast, and efficient as all of the guys on the job! She was a very gentle and kind and courteous -- a real asset to SERVPRO! The last day of the packout was Corey and Mike and they rounded out the job nicely with placing things that could stay in a neat pile. This was no simple feat because the totes were heavy! They are very kind and courteous and also real assets to SERVPRO!

Everyone who came out did stellar work and we were proud to have them in our home helping us get our basement back to an even better one!! Tim came out to get measurements and get estimates and have us check paint and rug samples. He was very courteous and extremely helpful in answering questions. His professionalism assured us that this job was going to get done right!

We can't wait to see the finished product and continue with another customer review. We believe the saying "Like it never happened," because of the high caliber of work and professionalism we have seen thus far. May SERVPRO continue to prosper. We highly recommend them to ANY and EVERY one who needs help with restoration due to fire/water damage, etc. You WILL be in good hands for sure!"

Jon and Mary Irene V.

Why Should You Clean Your Ducts?

2/21/2020 (Permalink)

Do you know what’s lurking in your ducts? You may not be able to see it, but ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your Heating, Ventilation and Air Conditioning (HVAC) has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

Keeping your ducts clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

SERVPRO of Catonsville professionals are trained to inspect the HVAC unit. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

For more information on HVAC and air duct cleaning, call us today, (410) 242-7370.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

You're Invited: Free CE Classes

2/21/2020 (Permalink)

This June, SERVPRO of Catonsville is hosting 2 Free CE Classes for Insurance Professionals.

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WHEN: June 9, 2020

WHERE: 10 Azar Ct, Baltimore MD 21227

COURSES:

9:00 am – 1:00 pm: Understanding Mold in the Restoration Industry (4 credits)

The insurance professional will gain a better understanding of how mold affects today’s society. They will also become more aware of the different entities that participate in the mold restoration industry.

The insurance professional will learn about mold, mold growth requirements and the goals of mold remediation followed by professional vendors. They will also be educated on the science of mold and the dangers/health effects of mold exposure. Insurance professionals will gain a better understanding of the processes professional vendors use to complete mold remediation projects, including the guidelines recommended by leaders in the mold industry.

The insurance professional will learn the procedures that must take place if any mold remediation is to happen. They will also gain an awareness of common issues related to mold property damages, including education on typical remediation cost parameters and the responses to the mold issue.

2:00 pm – 4:00 pm: Understanding Mold in the Restoration Industry (2 credits)

This course is designed to assist you in understanding the processes that are involved in cleaning homes and buildings that are or may be contaminated with viruses and blood borne pathogens. This course also discusses appropriate ways to communicate with customers who have recently dealt with the traumatic event that has caused this contamination.

As always, lunch will be provided! Please RSVP to Amy: AmyD@SERVPRO1115.com or call 410-242-7370

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Benefits of Professional Carpet Cleaning

2/20/2020 (Permalink)

Carpet cleaning can improve the appearance of your home and extend the life of your carpet, but perhaps the most valuable benefit from the process is improving your family’s health. 

According to the American Lung Association, if members of your household suffer from conditions that can affect their breathing, such as snoring or asthma, it’s especially crucial that you vacuum your carpets at least three times a week. Beyond vacuuming regularly, you may also benefit from having your carpets professionally cleaned at least once a year.

Here are the top three ways the process leads to a healthier home:

Carpet cleaning eliminates trapped pollutants.

According to the Environmental Protection Agency, a dirty carpet can retain several sources of indoor air pollutants, including pet dander, cockroach allergens, lead, particle pollution, and everyday dirt and dust. Toxic airborne gases can adhere to these particles and get trapped within the carpet. These toxic gases can be released through everyday activities such as vacuuming and walking across the carpet, which can cause them to contaminate the air in your home. Professional carpet cleaning services kills these bacteria through special shampooing formulas and can remove deeply trapped pollutants with high-powered vacuums.

Carpet cleaning can clear out dust mite infestations.

Many homes have dust mite infestations, yet most homeowners aren’t aware of the infestation, because the creatures are microscopic. Dust mites themselves aren’t allergens, but they often leave behind feces and body fragments which are. Because of the microscopic size of these particles, they can easily be inhaled when the area is disturbed, which can exacerbate allergies. Many professional carpet cleaning companies utilize a technique known as steam cleaning when performing carpet maintenance work, which exposes your carpet to high temperatures that dust mites can’t survive.

Carpet cleaning can help prevent mold growth.

Especially in areas with high humidity levels, dirty carpets are at a high risk of developing mold growth when exposed to moisture. In precipitous weather, moisture frequently gets tracked into the home and can sink deep in the carpet fibers if not dried and vacuumed immediately. Having your carpet cleaned regularly can prevent mold and mildew growth, because professional carpet cleaners have high-powered drying tools that annihilate moisture. By eliminating moisture, you can prevent mold growth that can be harmful to your health if ignored for too long.

Call SERVPRO of Catonsville for your next carpet cleaning: 410-242-7370

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Water Damage Restoration

2/19/2020 (Permalink)

SERVPRO of Catonsville provides 24-hour fire and water damage restoration service to Catonsville and the surrounding communities.

Our professional restoration specialists are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Catonsville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What To Expect When You Call Us

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Since each water damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your water-damaged property.  We will also treat your family with empathy and respect and your property with care.

Have you experienced a flood or water damage situation? We’re here to help. Call us: 410-242-7370.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Meet Our Team: Office Edition

2/11/2020 (Permalink)

Say hello to the office team at SERVPRO of Catonsville.

These hardworking ladies are the ones scheduling your estimates, dispatching service in the middle of the night, and keeping our crews running on time.

Pictured from left:

Brittany Wetzel, Job File Coordinator

Stephanie Turner, Office Manager

Patty Tuel, Rebuild Admin

Kayla Santmyer, Admin

Alexa Caviness, Job File Coordinator

Want to see more? Check out our Meet the Office Staff video.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

We Are Trained & Certified

1/20/2020 (Permalink)

When a disaster strikes your property, the last thing you want to do is vet remediation companies. Trust a national brand with local presence: SERVPRO of Catonsville.

Our team carries the necessary certifications that will help resolve any problem and make it "Like it never even happened.”

  • ASD - Applied Structural Drying Technician
  • CMR - IAQC Certified Mold Remediator
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

SERVPRO of Catonsville is an industry leader at the local level.

Call us for any WATER, FIRE, or STORM DAMAGE restoration needs or for ongoing maintenance and cleaning of CARPETS, FLOORS, or AIR DUCTS: 410-242-7370. We’re here to help.

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About SERVPRO of Catonsville

SERVPRO of Catonsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. SERVPRO of Catonsville is locally owned and operated—so we live and work here, too and we are proud to be part of the Catonsville community.

Faster to Any Disaster

2/21/2019 (Permalink)

Faster to Any Size Disaster

SERVPRO of Catonsville services Residential and Commercial properties. We are an Emergency Service company that is open 24/7 that's ready to do any remediation or cleaning for your property.

We consider ourselves Professionals because

  • Provide 24/7 Emergency Services
  • Faster to Any Size Disaster
  • We have trusted Production Managers and Crew Chiefs to lead the way
  • Highly Trained Water Restoration Specialists
  • Preferred Vendor for many local Insurance Companies

We are here to assist you in any needs or questions you may have 24/7. Please call today!

410-242-7370

Our Emergency Ready Profile App will help Protect your Catonsville Business

2/19/2019 (Permalink)

No one ever plans for a disaster, but you can always prepare for it. Did you know 50% of businesses never reopen following a disaster? Preparation is key to making it through any size disaster whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your Catonsville business is inactive and get you back in the building following a disaster. 

Advantages of the SERVPRO emergency Ready Profile

  • A no cost assessment of your facility
  • a concise profile document containing only the critical information needed in the event of an emergency
  • a guide to help you get back into your building following a disaster
  • establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider
  • identification of the line of command for authorizing work to begin
  • provides facility details such as shut-off valve locations, priority areas, and priority contact information

This App is of no cost to you. It is a complimentary service that SERVPRO of Catonsville will provide to you. We hope that you use us in the event of a disaster, but in the end that choice will always be yours!

Preventing Frozen Pipes in your Business

2/19/2019 (Permalink)

Wintertime is a worrisome time of year for many business owners, especially those who operate out of warehouse facilities where exposed pipes are part of the territory. Cold weather instigates freezing, which in turn threatens a business with the risk of a burst pipe or water line. Thankfully, there are several ways you can prevent frozen pipes:

1. Keep Doors Closed

While it may seem obvious, keeping doors, especially warehouse garages, closed during business hours can be one of the easiest ways to prevent a frozen pipe. Warehouses often have exposed water lines, and if these lines are not insulated properly, they can freeze and possibly burst, creating a significant amount of damage and expense.

2. Open Faucets a Smidge

When expecting cold or below-freezing temperatures, merely opening the cold-water supply on faucets nearest the exterior water lines can minimize the risk of a frozen or burst pipe. The moving water will not freeze as easily as standing water. 

3. Maintain a Steady Temperature

Likely, the best way to prevent freezing in your company’s pipes is to maintain a steady temperature, no lower than 55 degrees Fahrenheit. While lowering the temperature of your business after closing or during extended holidays may seem like a fiscal responsibility, you may be putting your business at risk for water damage, which may lead to significant business interruption.

4. Have a Plan in Place

Lastly, to prepare in case the worst happens despite your preventative actions, it's a good idea to have an emergency plan in place. While you can and should create an in-house emergency action plan and checklist, you may also want to contact a restoration company because many of these companies offer emergency planning services. These services typically include an initial inspection of your property and the customization of an action plan in the event of an emergency or disaster.

Each burst pipe or water damage situation is a little different, so each one requires a unique solution tailored for the specific conditions.  SERVPRO of Catonsville has the equipment, expertise, and experience to help.  We will also treat your business with empathy and respect and your property with care.

Have Questions about burst pipes or water damage?


Call Us Today – 410-242-7370

Your Pets and Winter Weather

2/19/2019 (Permalink)

It’s no surprise that the people in Catonsville love their pets.  Your furry family members need to be safe during the winter just like humans.  At SERVPRO of Catonsville we know that your pets are an important part of your family. Most pets in Catonsville are indoor animals and those animals are prone to the same winter hazards as humans.  Here are a few quick tips to keep in mind for your furry friend.

Limit outdoor time on bitter cold days. Try to go out when the sun is shining. If you have a dog with fur, they can still suffer from hypothermia.  Hypothermia is when your body temperature falls to an abnormally low temperature, caused from long exposure to cold weather.  Dogs with long or short hair should have winter sweaters or coats to help them maintain their body temperature.

Avoid the ice. Animals can slip and fall just like you. More importantly, animals cannot recognize the danger of breaking through thin ice on frozen water. It is always better to keep your pet on a leash during the winter to help them steer clear of hazards.

Wipe their paws when you come inside. The streets and sidewalks of you neighborhood are often treated with salt or other de-icers. These substances can irritate your animal's paws. Some can be toxic, which is especially dangerous if your pet licks its paws.

People and pets want a safe place inside for the cold months. If a winter emergency, like a burst pipe, makes your home unsafe, contact SERVPRO of Catonsville. We are here to help the residents of Catonsville recover when winter storms hit. 

Are You Winter Weather Ready?!?

2/19/2019 (Permalink)

Are you prepared for the cold Maryland weather? Cold weather can have a huge impact on your Annapolis home or business if you’re not ready for it. From freezing rain and low temperatures, to damaging winds, sleet or snow, can all cause serious and costly property damage. While you cannot control the weather, you can take steps to prepare your Catonsville home or business.

To help prevent costly winter storm damages, consider taking the following precautions to protect your property before winter weather hits.

Check your Catonsville business property for downed tree limbs and branches. Wind, heavy rain, ice and snow can cause branches to fall, which could cause damage to your property and potentially cause personal injuries.

Inspect all handrails, stairwells and entryways to address and correct potentially slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water or ice could be present.

When winter weather strikes, call SERVPRO of Catonsville to strike back. 410-242-7370

WHY SERVPRO of Catonsville??

1/30/2019 (Permalink)

Stephen

Initially called because I thought they could help with the leak (that eventually turned into a geyser) Brittany was most helpful and even after what seemed like 10 calls ... they were there quickly and courteously to hold my hand and walk me through a 5 day process that left my home in incredible shape ... I HIGHLY RECOMMEND their company ... every employee we dealt with was outstanding!!!

Brittney

Great service, great staff.

Mike

I recently used SERVPRO of Catonsville for a commercial cleanup. The team arrived within a few hours of my calling and stayed late into the night to finish the job. They returned a few days later to pick up their equipment. No problems, I'd use them again

Margaret

I read the other reviews. Our case was a little different. My son was found dead at home after several days during this last heat wave. SERVPRO  responded quickly as conditions were such that we could not enter the house till their work was done. They responded to changes quickly and courteously.